VISIT Close

Can I make changes to my tickets?

All ticket prices include a booking fee £3.95 per ticket, which is non-refundable under any circumstance.

There is a £15 fee for any changes to the order (Including but not limited to Name, Address, Date, Time etc) up to 60 days before Your event date and time.

If you sell your tickets the £15 admin charge needs to be paid by you to change the name and address.

There will be NO changes to any tickets after 30 days prior to Your event date and time.

If you decide to cancel your order for any reason the following charges apply. We will take extenuating circumstances into account.

Before 60 days prior to Your event date and time – £15 charge

Between 60 days and 30 days prior to Your event date and time – 25% charge

Tickets cannot be resold, raffled or used for a competition without approval from Us. Any unapproved transactions may result in tickets being cancelled.

Individual & Family Tickets
Book Tickets to THE POLAR EXPRESS Train Ride.
Book Tickets
Groups (20+)
Enquire about groups Close
Here to help...

Here are some FAQs that may help you.

More FAQs
Contact Us
Contact Support